up&Up official shop
All items are made-to-order, therefore, they are non-refundable.
Up&Up Official Shop is not responsible for any errors or omissions in shipment details, item sizes, colors or prints on your part.
In the event of a faulty order (i.e. damaged item or incorrect item received) the order is eligible for replacement.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a replacement.
In addition, to be eligible for a replacement your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your replacement, please send us an email at firstname.lastname@example.org stating the item(s) you wish to replace, the issue(s) with the item(s) and a receipt or proof of purchase. We will send you an email regarding next steps and where to send your item(s).
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your item(s). We will also notify you of the approval or rejection of your replacement.
If you are approved, then your replacement will be processed, and we will send you an email regarding the shipment of the replacement item(s).
We will send you an email providing you with the shipping address where you can return your item(s).
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. You will not be charged shipping costs for the replacement item(s).
Replacement products are made-to-order and require the same amount of time to produce and ship as a new order. Please refer to our shipping guide for an estimate on when you will receive your replacement item(s).
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.